SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estalen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estalen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i honestly didn’t know where to start with luxury fashion, but this guide walks you through everything from the brand’s history to iconic pieces, gives step-by-step styling advice, and even includes smart investment tips so i feel completely confident picking my first pieces
finally understand luxury styling and feel confident choosing pieces ✨
this guide completely changed how i approach luxury shopping, breaking down heritage, iconic pieces, and practical styling tips so i feel confident every time i pick something new
really clarified how to start a luxury wardrobe and choose pieces wisely
i never knew starting a luxury wardrobe could feel this approachable—this guide breaks down the brand’s heritage, iconic pieces, and styling tips in such a clear way that i finally feel confident making my first investment
i love how it walks you through casual and evening looks, balancing bold and subtle pieces, while also giving smart advice on investing in quality items that last
from casual daytime outfits to elevated evening looks, every chapter gives step-by-step guidance, plus the insights on avoiding beginner mistakes and balancing statement with subtle pieces make shopping way less intimidating
gave me clarity on classic pieces and how to wear them
Informative and easy to follow, though a few chapters could use extra detail
step-by-step styling advice makes mixing casual and evening outfits so simple
learned to balance bold items with subtle wardrobe staples
every section is packed with practical insights—how to balance statement items with wardrobe staples, what to wear casually versus evenings, and how to avoid beginner mistakes—which has completely transformed the way i plan my outfits and shop for quality pieces
the AI styling suggestions are surprisingly practical, helping me curate outfits that feel modern and timeless at the same time, while the investment advice ensures i’m spending wisely and building a wardrobe that truly lasts
helped me avoid beginner mistakes and actually invest wisely
Great overview of luxury pieces and wardrobe ideas, wish there were more outfit examples
the AI styling tips are surprisingly helpful, and the chapter on avoiding common mistakes saved me from impulsive purchases, making building my signature wardrobe much easier
perfect for beginners, content creators, or anyone curious about luxury fashion, it combines education, practical styling, and modern tools so i feel fully prepared to build a signature look that reflects my personal style
the modern tools, especially the AI styling suggestions, make curating my wardrobe so much easier, helping me mix and match items in ways i never would have thought of, while also building a timeless, signature style that feels entirely my own
it’s perfect for beginners like me, combining brand education, practical styling, and modern tools, so i finally feel prepared to shop, style, and invest with purpose and confidence
love using the tips to build a timeless capsule look
casual or evening looks, this guide makes styling simple
love how it shows casual and elevated outfit ideas step by step, plus the investment tips make buying so much smarter and less stressful
love the practical tips for avoiding common mistakes while building a timeless look
the AI styling advice actually makes outfit planning fun 🎯
this guide breaks down everything from heritage to styling, i use it daily to mix statement pieces with basics and create polished looks effortlessly
Very helpful for beginners, but some styling tips felt a bit basic
the modern tools section is amazing, especially the AI tips for curating outfits, i finally feel like my wardrobe reflects a timeless, signature style
perfect for anyone starting out in luxury fashion, this guide combines brand education, styling guidance, and modern tech tools, so i finally feel empowered to shop thoughtfully, style confidently, and invest in pieces that truly elevate my everyday and special occasion looks